Owner Reports $1,300 Bill After Missed Updates On Lucid Air

The Lucid Air is an opulent EV that has the potential to dominate the market, however one one that purchased a pre-owned Air has a warning: Ensure your automotive is up-to-date before you purchase it after which preserve it up to date. In case you don’t, then you possibly can be in for some very costly repairs.

The proprietor mentioned that as a result of the automotive he purchased had missed one replace earlier than he even owned it, it might by no means be up to date once more. Not except he wished to spend $1,300 on a brand new Telematics Management Module from a Lucid service heart to assist clear up the issue.

Low Miles Didn’t Imply No Issues

Consumer rking0122 first reported the problem with their pre-owned 2023 Air to an unofficial Lucid Homeowners discussion board group on October 31. They reported that they purchased the automotive with 1,200 miles and mentioned that it was behind on updates and so they weren’t in a position to set up them over the air. Updates are commonplace today and may do every little thing from bettering options to including totally new ones.

This proprietor was directed to deliver their Lucid Air to a service heart to obtain the lacking updates, and that’s when the difficulty began. “Acquired a name immediately that the telematics module within the automotive will not be speaking with the server, and so they can’t restore/flash/replace it even on the service heart, it needs to be changed. It is usually not a guaranty merchandise, it’s roughly $1400,” learn the publish. The consumer then requested if anybody else had confronted the identical downside.

It didn’t appear a shock to the group that the automotive wanted to go to the supplier for the replace, but it surely was a shock that the client was being requested to pay $594.87 plus $700 in labor for the restore. A web page from the Lucid warranty document helped shed some gentle on the matter.

Lacking Updates Extra Than 30 Days Voids Guarantee Says Lucid Doc

In accordance with Lucid’s New Car Restricted Guarantee doc, sure actions by the proprietor may cause the guarantee to be voided. A few of these are typical, together with draining the battery to zero, leaving the automotive for weeks on finish, and making modifications to programs or the battery. However there’s one shock beneath the heading “What’s going to trigger the guarantee to be voided?”

“Failing to put in required software program updates inside 30 days after notification that an replace is out there” is likely one of the 5 gadgets listed in that part. As a result of the prior proprietor of the automotive had missed some updates, the brand new purchaser of the automotive was on their very own.

Some customers steered that the customer was in charge for not checking whether or not the automotive was up-to-date, however there the state of affairs turns into even stranger. The poster confirmed a picture from the infotainment system of the Air displaying an outdated software program model, 2.0.158, however accompanied by a word on-screen that mentioned the car was up-to-date. It seems that as soon as the window has handed, the automotive now not is aware of there are new updates.

Different discussion board customers indicated that one replace, to model 2.1.43 which got here out in November 2023, warned customers that failure to put in it might result in dropping the power to replace. It’s not clear precisely what modified, however customers recommend it modified the servers the place the automobiles seemed for updates. Nonetheless, since this proprietor didn’t have their automotive but, they’d haven’t any option to know this data. With the 2023 mannequin yr automotive having simply 1,200 miles on the odometer, it’s doable the unique proprietor additionally didn’t see the alert.

There are multiple posts on the discussion board reporting similar issues with now not with the ability to obtain OTA updates. The distinction in these instances is that the automobiles have been owned by their unique homeowners and Lucid changed the TCM at no cost. A number of customers expressed concern concerning the 30-day rule, noting that their automobiles had sat at physique outlets and even Lucid restore facilities for longer durations of time. Lucid gross sales have been sturdy this yr and there’s a lot of pleasure across the upcoming Gravity, however that is the form of factor that may make folks remorse their buy.

We reached out to Lucid on November 6 to ask about these points, the focus of which seems to be the two.1.43 replace. On the time of publication, Lucid had not replied with a press release or data. We are going to replace this story if extra data turns into accessible.

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