TikTokers Band Together To Help With Kraft Mac & Cheese Issue

A couple of week in the past, a TikTok content material creator shared her frustration over lately bought containers of gluten free Kraft Mac and Cheese lacking the cheese packet. And never only one field, however a number of; 4 to be precise.

After emailing Kraft to no avail, she took to TikTok to share her story. Many different TikTokers determined to attempt to assist her out by leaving feedback in regards to the lacking cheese packet on a lot of Kraft’s movies.

A couple of week in the past, Abby, who goes by @aceengel on TikTok, shared her story about shopping for a number of containers of gluten free Kraft Mac and Cheese and never having a single cheese packet amongst them. She reached out to the corporate by way of electronic mail within the hopes that they can repair the difficulty.

“I’ve emailed you, however the issue isn’t being solved, and I believe there’s some miscommunication or it is identical to an automatic factor, like no person’s really studying my message,” she mentioned. “I am gluten free and I’ve gotten now 4 containers of gluten free mac and cheese that shouldn’t have a sauce packet inside.”

She continued to offer extra particulars, saying all 4 containers have been bought at totally different areas, in numerous cities, and that she stuffed out the web type however all that occurred is an apology letter within the mail with a coupon for a free field.

“The factor is, then I’m going and use that coupon, and I get one other field of mac and cheese, and I open it up and there is no sauce packet inside,” she continued. “So, giving me a coupon to get one other field of mac and cheese is not fixing the issue as a result of Kraft Mac and Cheese isn’t addressing the issue of their line of manufacturing.”

Abby’s video continued to clarify the difficulty saying, “I would like the cheese packet.”  She then referred to as out the corporate for not fixing the precise downside.

“And giving me a coupon to go get extra is not fixing the issue if you happen to’re not placing the packets within the field,” she mentioned. “I do not know what to do. I stuffed out the shape now 4 separate instances.”

She mentioned she referred to as the corporate and could not converse to anybody who really works within the firm, and chatting with customer support type of simply “gave me the run round.” As a result of she does not really feel anybody is studying her emails, she’s hoping that her TikTok video reaches somebody at Kraft.

Viewers of the video shared their help and options within the remark part.

“As quickly as you buy the field, open it within the retailer on the service desk. When there’s so sauce packet, do a good change and repeat the method till the shops get upset and do one thing!” one individual recommended.

One other individual shared, “Too humorous! My gf field had TWO cheese packets in it the opposite day (purchased from Amazon). Sorry, I will need to have gotten your cheese!”

Abby’s hope that the video would attain Kraft got here true as a result of the corporate replied, “Hiya. We apologize for this subject. We’re not having any high quality points with our gluten-free Kraft Mac and Cheese.”

Many viewers who noticed the remark added their very own in regards to the firm “gaslighting” Abby.

Many viewers of Abby’s movies left feedback on Kraft‘s movies within the hopes of getting consideration to the difficulty she was going through.

On Kraft’s most up-to-date video, TikTokers dropped into the feedback to speak in regards to the lacking cheese packets.

“How a lot is the sauce packet? I heard they’re bought individually now,” one individual wrote. One other mentioned, “So all of us got here from the woman who didn’t get her cheese packets?”

There was no lack of feedback in regards to the lacking cheese packets on the unrelated video.

“I am an enormous fan of sauce packets. How does Kraft really feel about these?” one individual requested. One other added, “Kraft is disassociating from any and all points that will or not be occurring.”

There have been additionally many feedback on different Kraft movies that confer with Abby’s no sauce packet subject.

“New taste =no taste (no packet),” one individual wrote within the feedback of a latest video. One other mentioned, “The brand new taste is obvious noodles.” One different individual requested, “Is kraft actually simply gonna blow previous the lacking cheese packs prefer it by no means occurred?!”

After seeing the touch upon her video from the corporate, Abby determined to reply with one other video.

“Clearly, we’ve so much to speak about, so let’s get into it. I might like to speak about this remark,” she mentioned as she pointed to the remark they left. “I might like to speak a few remark you made in your web page about the way you reached out to me when you have not, and I might like to point out you proof of that.”

Abby defined that Kraft Mac and Cheese is a “consolation meals” for her since going gluten free. She mentioned the remark they left her on her earlier video, “makes it not really feel like a consolation meals anymore.”

“This doesn’t really feel protected. This feels extra isolating,” she continued. “This isn’t serving to my relationship with meals, and I need you to know that proper off the bat.”

She then identified a touch upon certainly one of their movies that reads, “Are you guys conscious that your gluten free containers are lacking the sauce packets? Ask @abby.” Kraft replied, “Hiya. We perceive your issues and have been in contact with the buyer to make this proper. Thanks for reaching out.”

Abby then confirmed her receipts to show that the corporate didn’t attain out by way of Instagram and TikTok DMs. She added a display recording of her emails.

In a comply with up video, Abby shared that she lastly acquired a name from Kraft not lengthy after she shared her final video.

“I talked to the manager named Larry. He was an older gentleman, so I am certain he has not seen something right here on TikTok,” she defined. “He advised me a number of issues that I wanna share with you.”

She shared that Kraft is “conducting an inside investigation” and that they’re “pleased this info acquired to their executives and higher-ups.”

Abby additionally advised Larry that the remark left on her video by Kraft’s social media staff is “gaslighting” and Larry mentioned they are going to be “studying from their mistake.”

“I additionally wish to be aware that Stouffer’s Mac and Cheese has additionally reached out to me and goes to be sending me some gluten free packets of cheese for my mac and cheese that does not have noodles, which is so type of them,” she continued. “Their packets are gluten free, however their noodles are usually not.”